Refund policy

Refund Policy

At Ionix, customer satisfaction is our priority. We offer a straightforward refund policy designed to give you peace of mind with every purchase.

Refund Window

You may request a refund within 30 days from the date of purchase. Requests submitted after this period cannot be processed.

Conditions for Refunds

To be eligible for a refund, items must be:

• Unused and in original condition
• In original packaging with all accessories and documentation
• Free from signs of wear or damage caused by misuse

Refund Process

To initiate a refund:

1. Contact us at contact.getionix@gmail.com with your order number and reason for the refund
2. We will provide you with return shipping instructions
3. Ship the item back to us in its original condition
4. Once received and inspected, we will process your refund within 5-7 business days

Refund Amount

Refunds will be issued to your original payment method. Original shipping costs are non-refundable. If you used a discount code, the refund will reflect the discounted price.

Exceptions

The following items are non-refundable:

• Customized or personalized products
• Items damaged due to misuse or neglect
• Products purchased during clearance or final sale events
• Items without proof of purchase

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Contact Us

For refund requests or questions, please email contact.getionix@gmail.com. We respond within 24-48 hours.